Terms & Conditions

By using the website and tour services of Philippines Discovery, you agree to be legally bound by the following terms and conditions, which shall take effect immediately. Philippines Discovery provides tourism-related services with the goal of building a lasting and friendly relationship with all of our customers. This website is offered to you, conditioned on your acceptance without modification of the terms, conditions and notices contained herein. Your use of this website constitutes your agreement to all such terms and conditions.

1. Alterations of Itineraries

The travel date, service items, itinerary and number of visitors, visitors’ ID information, etc. can be modified free of charge 30 days or more before the trip. If the visitor needs to make a second modification, an additional service fee of 5% of the deposit will be charged. Every time the content of the travel contract is modified, the company reserves the right to re-quote.

If the contract is modified or extended due to force majeure such as traffic, weather, politics, etc., it can be modified free of charge, and our company still reserves the right to re-quote.

2. Travel Documentation

All clients must be in possession of a valid passport and the necessary visa at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Philippines Discovery accepts no responsibility or liability whatsoever for the failure of clients to obtain the appropriate travel documentation necessary for your tour.

3. Health Requirements

Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited.

4. Luggage Allowance

Passengers can communicate with the Philippine Airlines customer service complaint department if having any confusion related to baggage allowance before check-in for your flight booking.

5. Insurance

Philippines Discovery tour packages include Philippines Life Tourist Accident/Casualty Insurance up to a maximum of Php 500,000.00 provided free of charge as part of our package. We still highly recommend that you purchase full coverage travel insurance from your country of origin.

6. Complaints and Claims

If you are not satisfied with our service, please immediately notify your local tour guide or your travel agent to avoid potential similar problems continuing to occur during your trip.

For any complaint or claim for compensation, you must inform us by e-mail or fax within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Philippines Discovery shall not be liable for any claims filed more than 15 days after the completion of you tour.

7. Communications

You may contact Philippines Discovery via the web form from Philippines Discovery and by email, fax, or phone. If for any reason, you fail to receive any reply from Philippines Discovery in regard to your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact the Philippines Discovery customer service center at service@philippinesdiscovery.ph immediately to ensure that we are able to deal with your inquiry according to these Terms and Conditions.

8. Liability & Responsibility

Philippines Discovery provides tour information and Philippines tour bookings. Philippines Discovery publishes travel information and services gathered from selected quality hotels, air ticket agencies, and tour companies & operators. Philippines Discovery will not be responsible for errors, omissions, or inaccuracies in the information provided by third-party providers.

Philippines Discovery shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation, or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by Philippines Discovery.

Philippines Discovery shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries, or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Philippines Discovery's control. Neither Philippines Discovery nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.

Philippines Discovery is not responsible for a client's failure to comply with customs regulations.

Philippines Discovery is not responsible for the theft or loss of any customer's valuables or items of personal property due to the negligence of the customer.

Philippines Discovery reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Philippines Discovery has canceled any tour prior to the commencement of the tour, Philippines Discovery is liable for a full refund of the money received from the client.

Many of the Philippines Discovery tour packages include activities that require reasonable care and attention. Such activities include boarding and going ashore from boats, climbing hills, and entering and exiting tombs and caves, etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Philippines Discovery, its employees, and agents cannot be held responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care normally expected of such parties.

Philippines Discovery reserves the right to modify or rescind the terms and conditions in whole or in part at any time with or without notice.

9. Modifications or Discontinuance of Service

Philippines Discovery reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior that is obscene, racially offensive, or of a sexual nature.

10. Cancellation and Refunds

Thank you for choosing our services. We understand that sometimes plans change and adjustments are necessary. Below is our cancellation policy applicable to all our bookings:

Land Tours/Activities:

• More than 9 days before the service date: No penalties.
• Less than 9 days before the service date: Tours are non-refundable, except in cases of force majeure.

Hotels:

• Cancel more than 61 days in advance: Free cancellation.
• Cancel 31-60 days in advance: 50% of the room rate will be charged.
• Cancel 0-30 days in advance: 100% of the room rate will be charged.

Transfers:

• More than 72 hours before the service date: No penalty.
• Less than 72 hours before the service date: Non-refundable, except in cases of force majeure.

Air Tickets:

• The cancellation policy varies depending on the ticket type and the airline. In the end, the actual terms of the airline shall prevail.

We kindly ask for your understanding that these policies are in place to ensure that we can manage our bookings and resources effectively while continuing to offer quality services to all our guests.